Refund Policy

This Policy was last updated on 2026-07-18.

1. Current purchase availability

Neither Namescape checkout nor Gateway.pink checkout is currently available. The prices published on pinkflow.ai are launch or preview information, not open purchase offers. Before eligible digital purchases open, this Policy and the checkout terms will be reviewed for any product-specific treatment.

2. Generally final once delivered or used

If Namescape purchase access opens, its search packs will be digital consumables. A paid search will be deducted only when an eligible action returns a usable result. A Namescape purchase will generally be final once delivered or used, except where applicable law requires otherwise or where there is a billing, delivery, or service issue we can correct.

If Gateway.pink checkout opens, Gateway credits will be digital consumables. Credits consumed by a settled paid request will generally be final, except where applicable law requires otherwise or where there is a billing, delivery, or service issue we can correct.

3. Why used digital value is different

If a future paid search returns suggestions, verification, or availability results, that value cannot be returned in the same way as a physical item. We will still investigate failures, duplicates, unauthorized transactions, and any case where the purchased balance or result was not delivered as described. The same principle will apply to Gateway credits consumed by a settled paid request if credit checkout opens.

4. Statutory rights are preserved

Nothing in this Policy waives a non-waivable consumer right under Israel law, EU or UK consumer law where applicable, or the law of your country of residence. If local law entitles you to cancellation, a refund, repair, replacement, or another remedy in your circumstances, that right applies.

5. Issues we will investigate and correct

• You were charged more than once for the same purchase because of a technical failure.
• You were charged but the purchased searches were not added to your account.
• A paid action deducted searches but returned no usable result because the provider or service failed.
• Gateway credits were consumed for a request that did not settle or deliver the result described by its route contract.
• An unauthorized transaction appears on your account.
• The service was materially unavailable at purchase time and you received no value.

6. Timing and information to send

Email hello@pinkflow.ai with your account email, transaction identifier, purchase date, and a short description of the issue. Please report billing issues within 60 days so records are readily available.

• We respond within 2 business days.
• We aim to resolve billing and delivery issues within 10 business days of the first report.

7. Payment processor

Paddle processes eligible purchases as the merchant of record / authorized reseller. Your statement will show PADDLE*PINKFLOW. Contact Pinkflow first so we can investigate the product and delivery record; we will involve Paddle when payment processing or a refund requires it.